Contact us at contact@werwash.com if you cannot find an answer to your question.
On the day of your scheduled pick-up, a We R Wash driver will arrive sometime in the allotted window of time.
You can have your items ready in a bag of your choice (garbage bags, reusable, etc.). Please separate any stained items or items that need special care. We are not able to read individual label washing instructions.
Make sure to double check your pockets! We R Wash is NOT responsible for items lost in the wash or damaged by things left in pockets (chapstick, crayons, markers, pens, lipstick, gum, etc).
From there, your laundry will be out of your hands!
Next day, your driver will bring everything back to you during your confirmed delivery time. A text will be sent when your clothes are en route and again, once your delivery has been made.
Your clothes will be returned by 2pm the next day. (Unless your payment method was declined or you selected a different delivery date)
Of course! We do light stain removal. Please place all stained clothing in a separate bag and let us know by including a note in the bag or on your laundry profile and we’ll do our best to get it out. It is very useful to know the exact source of each stain, since the best treatment will vary by the type of stain and the fabric type. While we’re usually successful at removing stains, we can’t guarantee we’ll be able to get it out. If you can pretreat the stains before putting the garment in the bag, it will increase the odds of success.
If you aren’t able to set aside the clothing with stains, we are able to check every item of clothing and pre-treat all stains for an additional .45 per lb.
Yes, There is a 20 pounds minimum charge for next day pick-up & delivery service.
Yes, in some cases there are larger items that are charged on a per item basis.
The reason we charge separately for these items is because they require washing and drying to be separated from the rest of your order. Comforters in particular take several hours to dry on air-only setting, which is why it’s an industry standard to charge them at a higher rate.
Your order will be charged based on the final weight after laundering is complete. Many times, laundry can be wet when we receive it, which is why we do not charge based on the incoming weight.
Trash bags work best or any kind or cinchable bag! Don't worry about labeling or tagging your bags our driver will do that for you!
Unfortunately, we are not able to accept items not bagged, laundry baskets or laundry hampers.
Absolutely! We will ensure your hanging items are returned back to you on your own hangers!
If personal hangers are not sent in, We R Wash will provide wire hangers at NO additional cost.
No, this is supposed to be easy for you, remember? Leave the sorting to us!
With the number of lbs we wash, our launderers are unable to check every pocket. We R Wash is not responsible for items that are lost in the wash or damaged due to items left in pockets (crayons, pens, markers, chapstick, lipstick, etc.)
We are not able to read individual label washing instructions. If you have items needing special care, please bag them separately and include instructions for our launderer.
The easiest way to set permanent special instructions on your account is to e-mail our team at contact@werwash.com.
For any one-time special instructions please include a note with your order and text (352-922-0389) or email.
Of course, it’s laundry! Let us take all your laundry off your hands!
Clients that prefer to keep their undergarments private may send them inside a mesh laundry bag along with a note requesting we wash, dry & return the undergarments in your mesh bag.
No, we will do that for you. If you are wanting an estimate, you can use your scale by weighing yourself and then weighing yourself holding the laundry. The weight of your clothing is done after it's been washed and dried using our trade certified scale.
We follow best practices for cleaning all orders. This includes following your specifications, washing in cold water and using medium heat for drying.
We provide the option to choose scented or hypoallergenic detergent. If you have special requests or preferences around the dry temperature, detergent, or fabric softener, you can adjust your account preferences or email contact@werwash.com
Your pick up/drop off location should be a safe and secure location where you feel comfortable leaving your personal items. While this is different for everyone, customers often leave their orders at their front door, on their porch, or inside a secure, gated area. Please note that our drivers are not able to enter any privately owned spaces or residences, so they are not able to enter your home, apartment, car, garage, etc.
If you have a wreath hanger on your front door, we will hang your clothes there. Otherwise we will carefully drape your hanging items over your bagged folded clothes. Both your hanging items and the folded items will be protected in plastic garment bags. If you’d like us to provide a door hanger, please let us know and we will deliver one upon picking up your laundry.
Your clothes will be returned by 2pm the next day. (Unless your payment method was declined or you selected a different delivery date)
Hey, we get it! These things happen. We send email and text reminders to help make sure you don’t forget, but life can sometimes get in the way.
To compensate your driver’s time, there will be a $10 missed pick-up fee. We can reschedule the pick-up for the following week - on your normal route day. If you'd like your items washed that week, we can return later that day or the following day for an additional $10 rush fee.
Yes, There is a $50.00 minimum charge for next day pick-up & delivery service. Same day service minimum is $70.
Your credit card is charged once your order is complete. If the credit card is declined (expired, lost, account closed or insufficient funds), your order does not get moved to the delivery phase. You can update your payment info by accessing your account or calling us. Once your payment has been received, your order will be delivered the next business day.
The easiest way to set permanent special instructions on your account is to e-mail our team at contact@werwash.com.